Queue Management Systems - XOXTECH.COM.MY

About i3D QMS

Seamless Queues Made Easy

Easily combine i3D QMS with i3D Screens for marketing purposes. This combination can be used across a range of different situations and industries to manage customer waiting times, improve the flow of services, whilst enhancing the customer's experiences throughout the entire queue journey.

35%

Reduction in customer waiting times

30%

Reduction in operational cost

23%

Increase in customer satisfaction

What's Happening

Waiting line problems every business or service faces:

Losing potential and loyal customers due to long waiting experience

Lack of Proper Management of Customer Queues

47%

of consumers avoid entering stores because of wait lines

63%

of consumers would less likely return to a retailer because of long waiting experience.

Our Key features

Integrates with i3D digital signage

Display engaging content

Delight your customers with informative and engaging integrated media and graphics powered by i3D Content Management System.

Keep visitors informed

Clear communication and instructions on queue information to everyone in your service environment.

Cost-efficient

Combines both functions of real-time queue information and advertisement to create brand awareness and exposure.

SMS / Email
Notifications

Personalized Notifications

Notify customers when they're next in line via text messaging or email.

Convenient

Customers have no way to lose their printed ticketas QR code system has registered the customers'details.

Virtual Queue System

QR Code System

Check in by scanning the QR code that appears on the screen of the self-service kiosk.

Customer Experience

Keep customers informed throughout the servicing journey with the flexibility to wait anywhere.

Reduce Perceived Wait Time

Virtual queue allows customers to register for their place in line, and offer transparency with an estimated wait time.

Dashboards &
Real Time Report

Leveraging Data

See at a glance the number of visitors, average waiting time, and average service time.

Performance Management

Staff benchmark and performance, measured against KPIs. Increase staff productivity and efficiency.

Real Time Data

Gain insights into the current branch situation with a real-time dashboard.

How Our QMS System Works

This is how our i3D QMS improves your
customer in-store experience

1. Check in Kiosk

Customer choose service & receive a print ticket to join waiting lines via Ipad or digital screen.

2. Waiting Area Display Screen

Enable latest waitlist in real time and navigate customers to the designated service desk. Digital Screen to showcase ads to keep customers entertained.

3. QR Code Queue System

Scan QR code to enable virtual queuing by receiving SMS or email notifications for your turn. Virtual waiting at places where you can enjoy a cup of coffee.

4. To the Designated counter

Personalised reminder notifications and updates will be sent to customers to claim their place.

Who It Is For

i3D QMS can be widely used in many
industries, from big to small.

Plans & Pricing

Different pricing to suit your business needs

BASIC PLAN

From

RM600 / month

RM6,050 @ ORP

Android Box
Software

PREMIUM PLAN

From

RM705 / month

RM8,460 @ ORP

Includes Basic Plan features + FREE:

Samsung 24" display
Samsung 27" or 32" display upgrade at small fees

BUSINESS PLAN

From

RM1200 / month

RM14,400 @ ORP

Includes Basic Plan features + FREE:

i3D 49" display screen

ENTERPRISE PLAN

From

RM1255 / month

RM15,060 @ ORP

Includes Basic, Premium & Business Plan features with:

Samsung 27" or 32" display upgrade at small fees

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